Every experience is different. The operator’s briefing, activity waiver, rental agreement, and local rules always come first. These expectations help everyone arrive prepared.
1. Water activities have real risks
Water conditions, weather, wind, current, traffic, cold water, uneven docks, and equipment can change quickly. Participation can involve risks of injury, loss, or property damage even when reasonable care is taken.
Read the listing and ask the operator questions before you book if you are unsure whether an experience is right for you.
2. Arrive ready to participate
- Follow the operator’s instructions and safety briefing.
- Wear the required life jacket or other protective equipment.
- Bring the clothing, footwear, water, medication, identification, and licence the listing asks for.
- Tell the operator about allergies, medical concerns, mobility needs, or other information that could affect safe participation.
- Stay within your ability level and speak up if conditions or the activity no longer feel safe.
3. Requirements can be part of the booking
An operator may require a minimum age, boating licence, certification, identification, experience level, waiver, or rental agreement. These requirements help the operator make a safe plan and may be collected during checkout.
If you do not meet a requirement, the operator may refuse participation. Ask before booking if a requirement is unclear.
4. Alcohol and impairment
Do not participate while impaired or bring illegal substances onto an experience. An operator may refuse participation or end an experience when impairment creates a safety concern. This can affect your refund under the booking policy.
5. Equipment and rentals
Use equipment only as instructed and return it in the condition and time required by the rental terms. Do not lend it to someone who is not part of the booking or use it in a way the operator has not approved.
Damage, loss, late return, fuel, cleaning, or recovery charges apply only when the operator’s published terms or rental agreement allows them. Ask for an inspection or receipt if there is a disagreement.
6. If something goes wrong
For an immediate emergency, call 911 or the local emergency service first. Follow the operator’s emergency plan and notify the operator as soon as it is safe. Contact LAGO afterward so we can help with the booking and follow-up.
LAGO is not an emergency-response service and cannot replace local authorities, a captain, guide, instructor, or medical professional.
7. Waivers and local rules
An activity waiver or rental agreement may contain additional risk, conduct, equipment, and responsibility terms. Review it carefully before signing. If it conflicts with a mandatory legal right or the booking confirmation, ask LAGO or the operator for clarification.
8. Questions before you go
Contact the operator from your confirmation for trip-specific questions. Contact LAGO through our Support & Contact page for booking or marketplace questions.
Need help? Contact LAGO Support